Welcome to Shopinose,
Refund period:
Our refund period is 15 days from the date of purchase. Currently, customers can request a refund under certain conditions.
No Return Policy:
We do not accept returns if damaged, damaged or not as described at time of purchase. All sales are considered final.
Return Eligibility:
Customers may be eligible for a refund in the following cases:
- If the items received are damaged or defective.
- The item you received is not as described at the time of purchase.
Refund Request Process:
To request a refund, please follow these steps:
- Contact our customer service team by email or phone within 15 days of receiving your order.
- Provide your order number, detailed description of the problem.
- Our support team will review your request and respond with additional instructions within 1-2 business days.
Exclusions:
The following are excluded from our refund policy:
- Items damaged due to abuse, neglected inspection or improper use.
- Products that have been used in any way.
- Products cannot be purchased directly from Shopinose.